Microsoft is so fucking stupid
I have never seen a company so completely snatch defeat from the jaws of victory. Microsoft had the entire world in their grasp, and instead of doing a victory lap, they tripped over the finish line and smashed their face into the concrete. This is the company that had a thriving gaming ecosystem (dead), essentially the most ubiquitous and extensible OS on earth (tarnished) with some of the strongest brand identity in history (now a complete joke), and they are still entirely unaware of how thoroughly they have destroyed their consumer reputation.
If anyone from Microsoft is reading this: you should be ashamed. Ashamed of the products you've created, ashamed of the piss-poor work being done on all fronts at Microsoft right now, and ashamed that, despite all of this being true, you're getting defensive instead of doing something to fix it.